How It Works

All
Dinner Boxes
Wine Boxes
Subscriptions / Payments
Deliveries
Do I have to cook the dishes?
Yes, we do all the planning and buying and provide you with easy recipes and fresh ingredients, premeasured in exact quantities, delivered to your door. All you need to do is cook up amazing dinners with your partner, housemates or family. We believe that the freshest and most delicious food is that which has been freshly prepared and has no preservatives. It’s this convenience and focus on quality and freshness that is behind the Daily Dish concept.
How many meals are in the box?
There are 4 different dishes inside each box – essentially four weeknight dinners. The Solo Box is for single people (one portion per dinner, 4 meals in total). All the other boxes can be ordered for 2 people (8 meals per week) or 4 people (16 meals per week).
Can I choose my own dishes?
We have six different dinner boxes available – Classic Box (includes meat), Banting Box (LCHF), Veggie Box, Pork-Free Box, Goodie Box (easy on the pocket) and the Solo Box (meals for one). The menu in each box is a set menu - this enables us to pack very efficiently and reduces the cost to you. There are four different dishes in each box every week. We have well over 400 recipes (and are adding new dishes all the time), so there is a lot of variety and you can easily switch from one box to another every week if you like too.
Why only four dishes?
The service is designed to provide you with a convenient way of having delicious, freshly made, mid-week suppers on hand from Monday to Friday. You may opt for take out on a Friday or you may go out for dinner on one weeknight. So we thought four dishes would be ideal and most of our customers feel the same.
How does the Banting Box work?
We've researched the Banting/Low Carb lifestyle and have done our best to provide dishes that provide 30g carbs or less per plate using ingredients are from the Real Meal Revolution Green and Orange lists. We don't claim to be nutritionists though – our aim is to provide the best quality ingredients and incredible convenience.
How do I change from one box to another?
Simply login to your Daily Dish account and navigate to the "Subscription Page" and PAUSE the box you no longer want to receive and START the box you want to have delivered next.
How long will my ingredients last?
The fresh produce and protein ingredients are super fresh and some have a short shelf life. You'll find "use by" dates on the labels. We also provide you with a suggested cooking order for the dishes every week. The service is designed to provide you with a convenient way of having delicious, freshly mid-week suppers on hand from Monday to Friday.
Where do you buy your ingredients?
We're part of the Fairview family - so we get our food directly from the Fairview farm and other local fresh produce and free range farms to ensure that we deliver only the very best produce. Our aim is to provide our customers with ingredients that are highest quality, fresh, seasonal, local, and sustainably produced.
I have special dietary requirements – can you help?
Unfortunately not as all our boxes contain the same ingredients based on set menus (this enables us to buy and pack very efficiently and reduces the cost to you). You may want to consider this: since you're preparing the food, you can leave out ingredients that you're not able to eat. Just a thought.
Are the ingredients organic?
Some of the fresh produce may be organic but we aren't able to rely on an organic food source every week.
What happens if there is something wrong with the food?
It's our absolute mission to provide the highest quality ingredients possible. We buy from the very best providers, we package to preserve the food in the best way possible and we deliver it special, thermally cooled boxes, doing our utmost to preserve the cold chain all the way. If you find that anything in your box is not 100%, please contact us right away and we'll do everything we can to make it right.
What if my delivery is missing an ingredient?
Contact us right away and we'll do everything we can to make amends.
Can you re-use or recycle the packaging?
To keep your Daily Dish ingredients at optimum temperature en route to you, they’re delivered in a thermally cooled box with ice packs. If you’d like us to re-use the ice packs and re-cycle the boxes for you, please hand these to the courier the next time they deliver to you.
How many wine bottles in each box?
There are two 750ml bottles of Fairview wines in each box. One red wine and one white wine. Each box has been curated based on selected theme. For example "trending wines" or "single vineyard" wines.
Can I get more than one box?
Sure, you can. All you need to do is login and navigate to the "Subscription" page and START a subscription for the wine boxes you'd like to have delivered. Remember you can pause/resume your subscriptions every week depending on how many boxes you'd like or if you'd like to skip a week or two or ten.
Can I choose my own wines?
We have six curated wine boxes to choose from. You aren’t able to select individual wines or create your own pairs of wine.
How do I switch between boxes/subscriptions?
All you need to do is login and navigate to the "Subscription" page and pause the wine box you have now and then START a subscription for the wine box you'd like to have delivered.
What happens if a wine bottle is broken?
Please contact us right away and we'll deliver a replacement. Email us at hello@dailydish.co.za or call/text us on 079-726-8223.
Is there a contract?
No. All Daily Dish boxes are subscription based, which means you can conveniently receive a Dinner Box or Wine Box every week. But you're definitely not locked into a contract. You can pause, resume or switch subscription from week to week. This means you can skip a week, or two or ten or permanently. It's all up to you.
When will I be charged?
Every week, you'll be automatically charged at 11am on Wednesday for boxes that are due for delivery the following Monday. We'll send you a reminder email on the Tuesday, in good time to login and pause (or resume/switch) your subscription before billing.
Oops I forgot to order in time, can I still get a box delivered?
If it's a wine box, please contact us and we'll do everything we can to make a plan for you
If it's a dinner box, unfortunately not. We have to get our orders in to all our food vendors by Wednesday afternoon, to make sure they can search for the freshest ingredients for us for the following week. We find that if we chop and change our order afterwards, there is always confusion and errors creep in and it gets messy. We hope you understand.
How do I pause my subscription?
Simply login to Daily Dish, go to the Subscription Page and click on the PAUSE button. To avoid being billed in time please pause well before the automatic billing run (11am on Wednesdays).
Can I skip a week?
Sure you can. Simply login to Daily Dish, go to the Subscription Page and click on the PAUSE button. You just need to remember to RESUME again the following week. We'll send you a pause/resume reminder email every Tuesday. We hope to have this automated soon – so you can opt for a delivery on alternate weeks, but for now it's needs your attention.
What if my suburb is not your delivery list?
Currently we're delivering to selected suburbs in Western Cape, Gauteng, Kwa-Zulu Natal and Eastern Cape. If you don't see your suburb, either choose a suburb near to you or email us at hello@dailydish.co.za to let us where you are and we'll check with our courier to see if we can accommodate you.
Which days do you deliver?
You'll get your Dinner Box or Wine Box delivered to your door every Monday between 8am and 5pm.
What time will my box be delivered?
Your box will be delivered between 8am and 5pm every Monday. If you do have a constraint (like your housekeeper leaves at 3pm), please make a note in the "Delivery Instructions" and we'll do absolutely everything we can to accommodate you.
What if I am not there when you deliver?
We'll make a plan. We'll try to contact you first to figure it out, but if we can't reach you we'll make an arrangement to leave your box with a neighbour, receptionist, security guard and then let you know.
How much does the delivery cost?
The cost is included in the subscription price.